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Effective Date: October 5, 2026

Last Updated: October 5, 2026

What The Muck? Junk Removal (\"we,\" \"our,\" or \"us\") operates the website wtmjunkremoval.com (the \"Site\"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, book our services, or communicate with us via phone, text message, or email.

By using our Site or submitting your information, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in obtaining information or booking our services:

Contact Information: First and last name, email address, phone number, and physical/billing address.

Service Details: Descriptions of the items to be removed, property access details, photos or videos submitted for estimates, and requested service dates.

Payment Information: Payment details processed securely through our third-party payment processors. We do not store raw credit card numbers or banking data on our local servers.

Communications: Records of communications when you call, text, or email us, including customer service inquiries and estimate requests.

Automated Data / Device Information: Browser type, operating system, IP address, and pages visited, collected through standard web server logs and cookies to help improve website performance.

2. How We Use Your Information

We use the information we collect for business purposes, including:

Providing, scheduling, and fulfilling junk removal, hauling, and cleanout services.

Communicating quotes, service confirmations, arrival updates, receipts, and invoices.

Responding to customer inquiries and providing support.

Managing our customer database and scheduling through our customer management platform (Jobber).

Complying with legal, tax, and accounting obligations.

3. Mobile Terms & SMS Communications (A2P Compliance)

If you provide your phone number, submit an online form, or text us, you may receive SMS/text messages regarding your service inquiries, quotes, appointment confirmations, on-the-way notifications, and billing.

Message Frequency: Message frequency varies depending on your service interactions and appointment status.

Standard Rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-Out: You can cancel SMS notifications at any time by replying STOP to any text message. After you send \"STOP,\" we will send a confirmation message, and you will no longer receive text messages from us unless you initiate contact again.

Assistance: For help, reply HELP or contact us directly at the phone number or email listed below.

SMS Privacy Commitment: No mobile information or opt-in consent data will be shared with, sold to, rented to, or transferred to third parties or affiliates for marketing or promotional purposes. All SMS opt-in data is strictly used for direct communications between What The Muck? Junk Removal and you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose personal information solely under the following circumstances:

Service Providers: We share necessary data with trusted third-party service providers who assist us in operating our business (e.g., Jobber for scheduling/CRM, payment processors, and SMS/telecommunication delivery providers). These parties are bound to use your data only to perform services on our behalf.

Legal Requirements: We may disclose your information where required to do so by law, subpoena, or in response to valid requests by public authorities.

Protection of Rights: When necessary to investigate, prevent, or take action regarding potential violations of our terms, fraud, or threats to the safety of any person or property.

5. Cookies and Tracking Technologies

Our website may use standard cookies and analytics tools to enhance your browsing experience, analyze site traffic, and optimize website functionality. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent; however, some parts of the site may function improperly without them.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse. However, please be aware that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

7. Children's Privacy

Our services and website are directed to homeowners, businesses, and individuals over the age of 18. We do not knowingly collect personal information from children under the age of 13.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

The right to access, verify, or review the personal information we hold about you.

The right to request the correction or deletion of your personal data.

The right to opt out of non-transactional marketing communications.

To exercise any of these rights, please reach out to us using the contact details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be indicated by the \"Last Updated\" date at the top of this page.

10. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us:

Business Name: What The Muck? Junk Removal

Website: wtmjunkremoval.com

Phone: (801) 797-4909

Location: Clearfield, UT (Servicing Davis & Weber Counties)

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